WHAT WE DO
Sea Freight
EarthMail Express
Integrated transport solutions.
Your business runs smoothly when your logistics run smoothly
You have options when it comes to our sea freight services. We offer the solution you need when you need it most. With the EarthMail Express Customer Choice Program, our clients have the ability to choose the most appropriate sea freight service for their needs. Within each tier of service, EarthMail Express offers our continuous customer support, bringing value to each option.
Sea Freight Services
- Weekly consolidations
- Schedule reliability
- Worldwide FCL & LCL contracts
- Blocked space protection
- Multi-modal door to door
- Competitive rates
Expanded Services
- Non-containerized special load equipment
- Central negotiation point
- Hazmat certified
- Air/Sea solutions
- Bonded warehousing
- Insurance facilities
Value Added Services
- R/O R/O availability
- Heavy Lift
- Merge in transit
- Customer fulfillment in transit
- Fiscal duty representation
- Buyers consolidations
Non-Containerized Load
Our employees are experts in handling your overweight and out of gauge (O.O.G) shipments not suitable for standard containers. Whether you need flat rack or open top containers, mafi trailers, flatbeds or other types of special equipment, we are able to service your needs.
Full Container Load
Specialized and Open Top Containers
Whether it is door-to-door or port-to-port, we are experts in handling even special equipment needs. This includes flat rack, open top containers, dry, temperature-controlled and refrigerated.
We always handle your single shipments and your frequent deliveries with equal amount of professionalism and commitment.
We aim to be the first choice in the Nordic countries for groupage, part load and full load transports and for special equipment.
As our customer, you will benefit from a full Track & Trace of your shipments. With just one click, you will know where your cargo is.
QUESTIONS AND ANSWERS
Frequently asked questions
Why is my shipment held up in customs?
Clearance delays occur for a variety of reasons. Some examples include:
- Missing documentation
- Incomplete, missing, or inaccurate information on documentation
- Additional documentation needed by regulatory agencies
- Processing required by additional regulatory agencies
- Discrete packages depending on state regulatory agencies
- Missing piece(s) of multiple-piece shipment
If additional information is required from the shipper or recipient, EarthMail Express will attempt to contact them. Once all requirements are fulfilled, your shipment will be cleared to move to its final destination.
What options exist for late, lost, or no delivery?
Insured packages get a one time replacement package or insurance cover payment upto the initial cost value of your package after multiple checks and confirmation of missing package.
What are my billing and payment options?
You have payment options including cash deposit, wire transfers,credit cards, cash, checks, EDI, and money orders. You can also set up monthly billing depending on what shipping or insurance option.
What is priority mail express?
Priority Mail Express is the fastest mail service offered by the EarthMail Express. It provides guaranteed 1-Day or 2-Day expedited service by 3 p.m. for any mailable matter and includes $230 of insurance coverage depending on weight and value of package. Priority Mail Express delivery is offered 365 days a year in all our locations.
Do I have to sign in to ship?
No. You can make a one-time credit card shipment. But if you sign in to a EarthMail Express account, you’ll get discounts, an address book, and faster shipment setup.
Does EarthMail Express Delivery Agent provide the option of receiving notifications via text?
Yes, you can sign up for EarthMail Express Delivery Manager text alerts.
How long can a package be held for pickup?
A package will be held at the location for up to 7 days. After that, the package will be returned to the nearest EarthMail Express facility and your tracking information will be updated to show that your package is been held and will be forwarded to customs for checks and eventual delivery after 2 days more. If your package has been returned, call UPS Global customer support for additional assistance
How long will customs documents and shipment information be available online?
Up to two years, depending on the timeframe provided by the original shipper.
Can you pack and ship illegal items?
No. Our packing pros are not able to pack any type of illegal items. Additionally, illegal items may only be shipped using EarthMail Express Premium Overnight Shipping from a pre-approved licensed dealer to a receiver with the shipment being pre-metered.
CONTACT MANAGER
Contact managers for more questions
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